Change Model

It’s not the trees waving that causes the wind to blow… and it’s really important to know the difference… what has a causal effect on which…

I often notice that people focus on behaviour when they might spend more time thinking about conditions, culture and support. When staff in a theatre aren’t always that welcoming to patrons, could it really be that they don’t know how to smile? Perhaps it’s more likely that they are frustrated and uncomfortable about some things that are happening in their environment that are more present to them that the ticket buyer in front of them.

It’s important to know what is a result of our actions and what is a cause of them… and as leaders whether we are a tree that is being blown out of shape, or the wind that is creating the deformity.